Products offered on the Le Grenier Authentique website can be delivered in France and internationally, depending on the carrier selected during checkout.
The available delivery methods are as follows:
- Mondial Relay – Pickup Point (Metropolitan France only)
- Colissimo – Home Delivery (France and International)
- Colissimo – Delivery with Signature
- In-Store Pickup by Appointment
Available carriers are indicated during order confirmation.
Delivery Methods
Mondial Relay – Pickup Point Delivery
Delivery via Mondial Relay allows you to pick up your package at a Pickup Point® or a Locker near your home.
- Delivery available in mainland France only
- Estimated delivery time: 3 to 5 business days
- Notification by email or SMS when the package is available
- Choose your pickup point when confirming your order
Colissimo – Home Delivery
Delivery via Colissimo allows you to receive your package directly at your home.
- France: 2 to 3 business days
- Europe: 3 to 7 business days
- International: 5 to 10 business days
One The tracking number is usually provided after the package has been shipped.
Colissimo – Delivery with Signature
This option allows for delivery of the package against signature to secure delivery.
- France: 2 to 3 business days
- Europe: 3 to 7 business days
- International: 5 to 10 business days
In-Store Pickup (by appointment)
It is possible to pick up your order directly in-store.
After your order has been validated, please contact us by email to arrange a pickup appointment.
Preparation and Shipping of Orders
Orders are generally prepared and shipped within a few business days after payment confirmation.
Once the package is handed over to the carrier, a shipping confirmation email is sent to the customer.
Packaging of Items
The items offered on Le Grenier Authentique are antique or vintage pieces that require special care during preparation.
Each item is carefully packaged with appropriate protective materials (bubble wrap, padding, reinforced boxes) to ensure optimal protection during transport.
Special attention is paid to fragile items to minimize any risk during shipping.
Shipping Costs
Shipping costs are calculated automatically based on :
- of the chosen carrier
- of the package weight
- of the destination
The total shipping cost is displayed before final order confirmation.
Bulky or Particularly Fragile Items
Some items offered on the website may be bulky, heavy, or particularly fragile.
In these cases, standard shipping may not be possible.
The following solutions may then be offered:
- Personal delivery
- In-store pickup by appointment
- Arranging special transport
When necessary, this information is indicated on the product page.
Returns
In accordance with current legislation, the customer has 14 days from receipt of the product to exercise their right of withdrawal.
Return shipping costs are the responsibility of the customer unless otherwise stated.
Products must be returned in their original condition and properly protected.
Refunds
After receipt and verification of the returned product, the refund will be processed in accordance with current regulations.
Contact
For any questions regarding delivery or returns, you can contact us via the website's contact form or by email.